FAQ
Questions, answered
The short version of how Leasey works. Still curious? Reach out any time.
- What is Leasey?
- Leasey is a chat-first property management platform. Property managers, owners, and tenants handle leases, rent, autopay, and escrow-backed payouts through one assistant that can take real actions — not just answer questions.
- How do tenants pay rent?
- Tenants pay by ACH bank debit or a saved credit card. ACH rent flows through regulated escrow and releases to the owner on schedule; card payments clear directly. Tenants can also enable autopay to draft rent automatically each month.
- What is escrow and why does it matter?
- Rent collected by ACH is held in a regulated escrow account before it reaches the owner. Every payment carries a full lifecycle — held, released, refunded — reconciled nightly. It means owners know a payment truly cleared, and there’s an auditable trail for every dollar.
- How do owner payouts and fees work?
- Collected rent settles in escrow and pays out to owners with your management fee deducted automatically. Fees can be a flat amount, a percentage, or configured per lease. Property managers send an individual payout or the whole batch at once.
- Do owners or tenants need to complete KYC?
- No. Only the property manager receiving and disbursing funds completes identity verification. Owners are receive-only and tenants only add a payment method — no verification paperwork on their side.
- How do people sign in?
- Leasey supports passkeys (Face ID / Touch ID / security keys) and email magic links, plus passwords where needed. No password to reset and no shared credentials.
- Can I move existing leases in?
- Yes. Add leases by hand, or upload a signed PDF and let the assistant extract the rent, term, due day, tenant, and property. You confirm the fields before anything is created.
- Does Leasey run tenant screening?
- Property managers can request tenant screening from within Leasey and review results alongside the rest of the lease record.
Still have a question?
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